At BuyersRoad, Inc. d/b/a Experience.com (“Experience.com,” “Company,” “we,” “our,” or “us”), we are committed to delivering an exceptional experience to our customers. This Fulfillment Policy outlines the processes and procedures that govern the activation and delivery of our software-as-a-service product, the Experience Management Platform (“SaaS Services”), and other associated products and services (collectively, the “Services”).
This policy explains how your subscription is fulfilled, including activation, access to Services, and the steps we take to ensure your satisfaction. It also outlines your rights and what you can expect from us in case of any issues.
We recognize that fulfillment is an ongoing responsibility, and we will periodically update this Fulfillment Policy to reflect changes in our practices, services/ product offerings, and service standards. Please read this Fulfillment Policy carefully.
By accessing and using the Services, you agree to the terms outlined in this Fulfillment Policy. The Services are intended for users located in the United States, and by using the Services, you acknowledge that you reside in the United States and will use the Services only within the United States. Use of the Site is also subject to the Terms of Use located here. Capitalized terms that are not defined in this Fulfillment Policy shall have the same meaning as in the Terms of Use.
Access to Services
- Upon successful completion of the subscription process and payment, users will be granted access to the Services, including but not limited to the SaaS Services and any additional features as per the selected plan.
- Access to the Services will typically be activated immediately after subscription confirmation. Users will receive a confirmation email with login credentials and instructions on how to get started.
Service Availability
- We strive to ensure that our Services are available 24/7. However, there may be instances where the Services are temporarily unavailable due to scheduled maintenance, upgrades, or unforeseen technical issues.
- Users will be notified in advance of any scheduled maintenance that may affect access to the Services. We will make every effort to minimize any disruption to your use of the Services.
Service Delivery
- Users will have access to the specific features and functionalities that correspond to their subscription tier. Any new features or upgrades will be automatically added to the relevant user accounts.
- As Experience.com provides digital services, there are no physical goods to be delivered. All features and updates to the Services will be delivered digitally through the platform.
Fulfillment Policy for Credit Card Payments via Stripe®
These policies outline how Experience.com fulfills orders and processes payments via credit card using the payment processor Stripe®. You can review Stripe’s Terms and Conditions via the following link.
- Payment Processing: All payments made for Experience.com products and the services contained therein are processed securely through Stripe®. We do not store credit card information on our servers and data stores. Stripe® ensures the security and confidentiality of payment information.
- Billing: Users will be billed according to the subscription plan selected during the sign up process. Billing occurs automatically at the start of each billing cycle (monthly installments for a 12 month term or paid upfront (in full) for a 12 month term). Sign up is confirmed upon submitting credit card information within the Experience.com platform.
- Invoice and Payment Confirmation: After payment is successfully processed, users will receive an invoice and payment confirmation via the email provided by the user upon profile claim and sign up. This email will include details of the transaction, the amount charged, and the next billing date.
- Failed Payments: In the event of a failed payment, users will be notified and given a grace period to update their payment information. Failure to resolve payment issues within the grace period may result in suspension or termination of access to Experience.com products and the services contained therein.
Refund and Cancellation Policy
- All agreements are non-refundable once initiated. An agreement is initiated upon submitting credit card information within the Experience.com platform.
- All Experience.com subscriptions are 12 month terms, with the option to:
- Payment Option 1: Pay amount due upfront for a 12 month term.
- Payment Option 2: Pay for the 12 month term as monthly installments for the entire duration of the 12 month term. Monthly payment installments cannot be cancelled before the completion of the 12 month term.
OR
Note: Add on services are offered at an additional fee. Zip code add-ons are, by default, paid according to a month to month commitment, or paid in full, for a specified number of months, as specified by a Search Rank coach or a limited time offer discount code.
- Users can cancel their subscriptions at any time within their Experience.com Account Settings. Upon confirmation of cancellation, users will retain access to Experience.com products and services contained therein until the end of the 12 month billing cycle, after which access will be terminated. A cancellation does not serve as a termination for the 12 month billing commitment, but rather a termination of the subscription renewal.
- During limited time Trial Offers, users may cancel their subscription before the trial period ends to avoid automatic subscription activation. Cancellations must be submitted within Experience.com Account Settings before the date of which the specified trial period ends. Trial Offers will be honored by a specific offer code or by a Search Rank Coach, otherwise a 12 month billing cycle applies.
Account Transfer Clause: When a user exits from a company account, any prior payment commitments on that user profile will be credited towards an individual subscription.
Promo Codes and Trial Periods
- Promo codes may be offered as part of promotional events or client-specific programs. The conditions, including applicable business verticals, expiration dates, and eligible users, will be clearly outlined when the promo code is issued. Promo codes are unique and cannot be altered or reused once redeemed.
- All promo codes and trial offers will include clear conditions, including the expiration date and the steps for opting out or canceling after the trial period.
Data Privacy and Security
We take data privacy and security seriously. Stripe handles all payment processing securely, and customer data is protected under our Privacy Notice. Your personal information is encrypted and securely stored, ensuring that your data remains confidential and safe from unauthorized access.
Customer Support
- We provide comprehensive support to our users. For any issues related to service access, users can contact our support team through support@experience.com.
- Our support team is committed to responding to all inquiries based on severity and priority. In the case of high-priority issues, we aim to resolve them as swiftly as possible.